Job Description

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.

Location

Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrah’s Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.

Overview

Primary responsibility is to ensure that all guests are warmly welcomed upon their arrival at the entrance of the Hotel. The Valet assures a quality arrival and departure experience at the door including assistance with luggage, parking and retrieving cars, and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities

• Properly stand at attention at the hotel entrance.
• Open doors greeting guest with smile and friendly comment as they enter and exit the hotel.
• Greet arriving vehicles, opening doors for the guest and greeting them in a proper manner. Assist guests with luggage to the curbside and direct them to front desk or other areas as required.
• Valet guest cars within the procedures set for the department, ensuring that guest car and keys are safe and secure. Each vehicle will be clearly tagged.
• Assist guest with directions and information of property as required.
• Assist departing guest with transportation as requested.
• Retrieve valet vehicles in an efficient manner. Follow proper procedure in assisting the guest into the vehicle and loading articles including luggage into the vehicle as required.
• Assist Door Attendant in monitoring traffic in the porte cochere.
• Also, ensures that the porte cochere is clean of litter, water, oil, and other items that would be considered unacceptable standard in maintaining the cleanliness of the area.
• Perform duties as required in the related positions of the department and Door Attendant. Familiar with all procedures of these positions.
• Diplomatically handle or refer guest request and complaints.
• Ensure any safety or security related procedures are implemented and any possible situation is immediately reported.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• At least two years driving experience preferred
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Valid driver license with a clean (zero points) driver’s abstract and able to drive standard and automatic vehicles.
• Must be able to effectively communicate both verbally and in writing.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

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