Job Description

AUTOMOTIVE RECEPTIONIST

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: Provides general office support with a variety of clerical activities and related tasks.  The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Schedule Repairs and Service for the Body Shop
• Operate a computer.
• Ability to organize and prioritize work.
• Skill and ability to meet deadlines.
• Operate office equipment.
• Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Education and Experience:

• High school diploma or GED certificate preferred.
• One to three years related experience and/or training.
• Or equivalent combination of education and experience.

Essential Duties & Responsibilities:

• Answers incoming calls and directs the caller to the appropriate person, if asked for by name, or department.
• Communicates with callers in a professional, courteous and efficient manner, minimizing the time a caller is put on hold. Informs caller if there is no answer, requesting if they would like voice mail.
• Takes messages, if requested by the caller, including full name, time of call, reason for call and return number. Communicate messages to the appropriate party in a timely manner.
• For general inquiries, provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Updates and distributes company telephone roster.
• Greets and directs visitors to the company.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• May also assist with other related clerical duties such as photocopying, faxing, filing, and collating.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability , Responsibility , Respect , Communication , Teamwork , Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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